Shortly after getting mine, I noticed that on my passenger seat, near the headrest the leather looked like was slightly indented and misshapen and questioned if I missed this during the vehicle handover. However, the following day I was going for a ride and a mate of mine came along for the ride, who happened to have come the last few times. As he was getting out, I paused to do something and it was then I noticed he was using the headrest as a grab point to get out. Never in a million years would I have thought someone would grab the seat as he did but there you go. Needless to say he doesn't do that anyone.
Point it, as odd of an area your defect is, something has come into contact with it. Leather doesn't pull away like that without some force. The pull marks can be fixed with some light leather adhesive, but cut mark however might need some leather filler.
Good luck