[limniscate]

I just picked up my 718 on Monday and drove from LA to Austin. My PPF guy found a hair embedded in the paint--unbelievable.

https://drive.google.com/open?id=1x0S2Lkx2E0y-_DgIfPajFHBLfuY8ayK4

 

[Porsche2018]

Have you brought this to the attention of your SA? Response?

 

[porkey]

I just picked up my 718 on Monday and drove from LA to Austin. My PPF guy found a hair embedded in the paint--unbelievable.

https://drive.google.com/open?id=1x0S2Lkx2E0y-_DgIfPajFHBLfuY8ayK4

...unfortunate, as the prep/painting process at Porsche seems tight and meticulous...but I guess things can still happen but it would have been nice if it was caught/corrected at the factory.

 

[limniscate]

Yes, but I haven't received a response yet. I'm not expecting a good response since I had a pretty terrible experience when picking up the car.

 

[Porsche2018]

Yes, but I haven't received a response yet. I'm not expecting a good response since I had a pretty terrible experience when picking up the car.

Was your PPF technician able to detail/remove the embedded hair?

 

[limniscate]

Was your PPF technician able to detail/remove the embedded hair?

Since it's just a lease, I may leave it because he said it would have to be wetsanded.

 

[porkey]

Yes, but I haven't received a response yet. I'm not expecting a good response since I had a pretty terrible experience when picking up the car.

..not to put salt on your wound but what else went wrong at delivery? Sounds like an unpleasant experience.

 

[limniscate]

..not to put salt on your wound but what else went wrong at delivery? Sounds like an unpleasant experience.

The main issue was that they wouldn't release the car on Friday, 7/6. I had to wait until Monday 7/9. The problem with that is that I flew to LA and was supposed to drive back on Saturday or Sunday to Tucson with my cousin. He had to be back at work on Monday in Tucson, so he had to buy a plane ticket at the last minute because of the delayed delivery. Of course, I had to drive from LA to Tucson on my own because of the error as well.

The dealer tried to put all of the blame on Porsche Financial Services (PFS), which I agree that they do have most of the blame. PFS kept claiming that the lease was incorrect, which was especially frustrating since I told the dealer that the lease was not correct before I even flew out to LA. I ended up signing 3 different leases. The finance manager and the sales manager claimed that they cleared the initial lease with PFS before I arrived, but when they went to submit it, PFS rejected it. The dealer would not make an exception and release the car without funding either even though my credit is 833, and I'm a previous Porsche customer. The kicker was that the final lease that I signed was written exactly how I said it should have been written before I had even arrived in LA.

There were a lot more errors prior to the point of delivery where it became a comedy of errors. Here's a quick rundown:

-- The initial build was completely wrong. They were going to replace an existing build with my build just before lock, but they didn't do it. Luckily, I caught this by asking my SA for the build sheets or else I would have shown up to the wrong car. This mistake also delayed my car by a month.

-- They took off PEC delivery from the build. I ended up having to book PEC on my own, and the dealer reimbursed me. However, I didn't get the lunch for two, goodies, or the unveiling at the PEC for my car. The SA kept trying to say that booking a course on my own was the same, but he didn't know that I was aware of the extras.

-- They did PDI and washed the car when I told them not to.

Worst of all, the only concession that the dealer made was a loaner, which I had to ask for. They wouldn't pay for the cost of shipping the car to Austin, nor would they split it. I asked for the 40k maintenance to be thrown in, but they wouldn't do that either. Finally, I asked for a PEC gift certificate for another course and was denied as well. Overall, it was one of the worst consumer experiences of my life.

 

[trusted]

Stuff happens unfortunately. But it looks like it could be sanded out fairly easily. I also had a small paint blemish with dirt/dust trapped under the clear. Bugged me for 2 months every time I noticed it. Finally stopped by a body shop sanded/removed it in less then 10 min. Can't tell it was ever there. I'd have it done if possible.

 

[Porsche2018]

I'd have it done if possible.

+1, kinda agree with trusted.

 

[porkey]

..not to put salt on your wound but what else went wrong at delivery? Sounds like an unpleasant experience.

The main issue was that they wouldn't release the car on Friday, 7/6. I had to wait until Monday 7/9. The problem with that is that I flew to LA and was supposed to drive back on Saturday or Sunday to Tucson with my cousin. He had to be back at work on Monday in Tucson, so he had to buy a plane ticket at the last minute. Of course, I had to drive from LA to Tucson on my own because of the error as well.

The dealer tried to put all of the blame on Porsche Financial Services (PFS), which I agree that they do have most of the blame. PFS kept claiming that the lease was incorrect, which was especially frustrating since I told the dealer that the lease was not correct before I even flew out to LA. I ended up signing 3 different leases. The finance manager and the sales manager claimed that they cleared the initial lease with PFS before I arrived, but when they went to submit it, PFS rejected it. The dealer would not make an exception and release the car without funding either even though my credit is 833, and I'm a previous Porsche customer.

There were a lot more errors prior to the point of delivery where it became a comedy of errors. Here's a quick rundown:

-- The initial build was completely wrong. They were going to replace an existing build with my build just before lock, but they didn't do it. Luckily, I caught this by asking my SA for the build sheets or else I would have shown up to the wrong car. This mistake also delayed my car by a month.

-- They took off PEC delivery from the build. I ended up having to book PEC on my own, and the dealer reimbursed me. However, I didn't get the lunch for two, goodies, or the unveiling at the PEC for my car. The SA kept trying to say that booking a course on my own was the same, but he didn't know that I was aware of the extras.

-- They did PDI and washed the car when I told them not to.

Worst of all, the only concession that the dealer made was a loaner, which I had to ask for. They wouldn't pay for the cost of shipping the car to Austin, nor would they split it. I asked for the 40k maintenance to be thrown in, but they wouldn't do that either. Finally, I asked for a PEC gift certificate for another course and was denied as well. Overall, it was one of the worst consumer experiences of my life.

...LA dealership?...either way, sounds like it boils down to the dealership mishandling the whole process...lack of attention, follow through and communication...start to finish. Inexcusable.

 

[limniscate]

...LA dealership?...either way, sounds like it boils down to the dealership mishandling the whole process...lack of attention, follow through and communication...start to finish. Inexcusable.

Yes, it was a LA dealership. I did, however, get the deal that I wanted: 8% off.

 

[greywing]

Seems that you should share the name of this dealer with the buying public.

 

[porkey]

...LA dealership?...either way, sounds like it boils down to the dealership mishandling the whole process...lack of attention, follow through and communication...start to finish. Inexcusable.

Yes, it was a LA dealership. I did, however, get the deal that I wanted: 8% off.

...say no more... LA...8% to reel you in...sorry, not a fan, especially dealerships that take advantage of buyers, leasers...whatever. Then zero customer service. Just a number to them. No relationship whatsoever. Not worth the dollars saved, unfortunately.

 

[limniscate]

I'd advise all future purchasers to avoid PFS. I had trouble dealing with them on my previous lease as well.

 

[limniscate]

...say no more... LA...8% to reel you in...sorry, not a fan, especially dealerships that take advantage of buyers, leasers...whatever. Then zero customer service. Just a number to them. No relationship whatsoever. Not worth the dollars saved, unfortunately.

Probably not, but TX dealerships wouldn't even give me 5%.

 

[porkey]

I'd advise all future purchasers to avoid PFS. I had trouble dealing with them on my previous lease as well.

...wow...you had problems before and went back? PLEASE tell me you won't use them a third time regardless of the great "deal" they may offer you!...

 

[limniscate]

I took over a lease before I got this new one and have never dealt with this dealer before. My previous issues with PFS were relatively minor: I had to call multiple times to get my lease extended.

 

[JakiChan]

I’m sorry to hear that your delivery experience was poor. You should make sure you respond to the survey correctly. When my dealer was telling me about the delay that PEC delivery would add I called and asked the guy who runs the program (found him just by calling and asking) if I should just book a course because it’s the same price. He make sure I understood that there’s a LOT more to the PEC delivery experience than the driving time and they’re SO right. Not to rub salt in it, but it felt like a lot more than just a lunch. They really try hard to make it special, and at the end of the day I was choked up. It’s going to be one of the most memorable days I’ve had for a really long time.

 

[limniscate]

I’m sorry to hear that your delivery experience was poor. You should make sure you respond to the survey correctly. When my dealer was telling me about the delay that PEC delivery would add I called and asked the guy who runs the program (found him just by calling and asking) if I should just book a course because it’s the same price. He make sure I understood that there’s a LOT more to the PEC delivery experience than the driving time and they’re SO right. Not to rub salt in it, but it felt like a lot more than just a lunch. They really try hard to make it special, and at the end of the day I was choked up. It’s going to be one of the most memorable days I’ve had for a really long time.

That's great that you had a good experience! I'm planning to write a letter to the CEO of Porsche NA and the owner of the dealership.