[SmoothTransit]

Hi all,

Very frustrated. Picked up a 2017 Cayman S 6 months ago CPO. Recently have had many issues with the brakes as they are grinding to a halt (sounds like metal on metal). Took it to the dealer for full inspection. They came back saying the previous owner must have cooked the brakes and although they are have lots of thickness they must be replace and threw me a $2.5k quote. The car has 17k miles. I called the original dealership that CPOd it, they offered parts “at cost”which still amount to $1500. Anyone else had an issue like this? It’s ridiculous to have to replace brakes at 18k miles especially having just bought the car with a “CPO” declaration.

 

[MikePhDPE]

Call PCNA

 

[shoot summ]

Had an issue in the past with a "CPO" vehicle(non-Porsche), convinced me that the only value in CPO is to the Dealer for additional profit...

 

[splinter]

Yeah my '17 CPO included new pads and PCCB rotors as evidenced during its PPI.

Upside is our brakes are remarkably easy to service and refurbish.
Porsche's cast iron rotors and OE pads can be sourced for far less than $1500 btw if you're so inclined.

Still sucks to be screwed on your so-called 'certified' transaction.

 

[DriveInHouston]

Had an issue in the past with a "CPO" vehicle(non-Porsche), convinced me that the only value in CPO is to the Dealer for additional profit...

I am sure all of us have success and horror stories with car dealers, their service, warranties etc.

Personally, I had CPO for four, with excellent experiences.

BMW 328i MY 96 from BMW Houston North (or whatever its predecessor was called). Not a penny out of pocket except an oil change or two.

BMW 740 iL MY 96 from the same guys. Replaced a faulty taillight ($500+ then). I took it once for an oil change and they called and said they would keep the car for an extra day, and oh, have a Z3 for two days as a loaner! Next day I get 3 pages of parts at zero charge for parts and labor. They had replaced the complete cooling system "on suspicion of coolant leak". I marvelled to the manager that all this was done "on suspicion" and he said that they could not verifiy a coolant leak. "But sir, it is the policy of BMW USA that you will never see the flagship of our fleet, on the side of the road, waiting for a tow!"

BMW 328i MY 2011. Bought it CPO with an extended service/repair contract. Still have it. The contract run out last year and we moved the car to an indie shop for any required work. Didn't cost a penny and it had some repair work done.

My present Cayman S a CPO which is still under warranty. No issues.

So you see, this is the other side of the coin.

Before closing, I'd like to address this issue as a Moderator. Painting a segment of the population with a broad brush as crooks is unacceptable in many levels.

- Everybody is considered innocent until proven guilty

- Every profession deserves respect, especially the ones that provide service to us.

- How do you think SAs, dealers, Porsche salesmen feel reading that they just got painted crooks with a broad brush. Any of the above who may be participants to the forum, are very valuable to all of us members, because they provide a very educated opinion. Do we want to alienate them with blanket statements?

This forum stands out among the Porsche forum for being polite, low key and providing an amicable environment for exchange of opinions and knowledge.

Let's try to keep it this way.

PS: I am not isolating Shoot Summ to demean him. His post gave me the opportunity to comment on some blanket condemnations, opinions and prejudices I've read before. A priori I am apologizing to Shoot Summ, if he feels hurt by my comments. I might as well apologize to the rest of you for the long winded post.

 

[SmoothTransit]

Thanks for the reply. As an alternative do you know the best place to source OEM or better brake components? I have found it difficult to find much outside of Suncoast for these cars. Very different from the BMW and Audi’s I have owned in the past (ECStuning, etc)

I called PCNA btw. They were very nice but I don’t think much will get resolved. They did offer me a $500 credit for the dealership however which at least helps.

 

[phroenips]

I've ordered from Pelican Parts before.

Brakes Auto Parts for 2011 Volkswagen Tiguan S - Pelican Parts

Brakes Auto Parts for 2011 Volkswagen Tiguan S : ABS Brake Parts, Brake Bleeding and Brake Tools, Brake Calipers, Brake Discs, Brake Hoses and Lines, Brake Master Cylinders and Boosters, Brake Miscellaneous, Brake Pads, Brake Performance Upgrades

www.pelicanparts.com

BTW, quick rough math shows the retail price of all four rotors, and new pads, using Porsche Genuine Parts is $1200-1300 (assuming rotors even need to be replaced at all). That $1500 price for parts "at cost" is hilarious.

I'd suggest finding a good independent shop.

 

[shoot summ]

I am sure all of us have success and horror stories with car dealers, their service, warranties etc.

Personally, I had CPO for four, with excellent experiences.

BMW 328i MY 96 from BMW Houston North (or whatever its predecessor was called). Not a penny out of pocket except an oil change or two.

BMW 740 iL MY 96 from the same guys. Replaced a faulty taillight ($500+ then). I took it once for an oil change and they called and said they would keep the car for an extra day, and oh, have a Z3 for two days as a loaner! Next day I get 3 pages of parts at zero charge for parts and labor. They had replaced the complete cooling system "on suspicion of coolant leak". I marvelled to the manager that all this was done "on suspicion" and he said that they could not verifiy a coolant leak. "But sir, it is the policy of BMW USA that you will never see the flagship of our fleet, on the side of the road, waiting for a tow!"

BMW 328i MY 2011. Bought it CPO with an extended service/repair contract. Still have it. The contract run out last year and we moved the car to an indie shop for any required work. Didn't cost a penny and it had some repair work done.

My present Cayman S a CPO which is still under warranty. No issues.

So you see, this is the other side of the coin.

Before closing, I'd like to address this issue as a Moderator. Painting a segment of the population with a broad brush as crooks is unacceptable in many levels.

- Everybody is considered innocent until proven guilty

- Every profession deserves respect, especially the ones that provide service to us.

- How do you think SAs, dealers, Porsche salesmen feel reading that they just got painted crooks with a broad brush. Any of the above who may be participants to the forum, are very valuable to all of us members, because they provide a very educated opinion. Do we want to alienate them with blanket statements?

This forum stands out among the Porsche forum for being polite, low key and providing an amicable environment for exchange of opinions and knowledge.

Let's try to keep it this way.

PS: I am not isolating Shoot Summ to demean him. His post gave me the opportunity to comment on some blanket condemnations, opinions and prejudices I've read before. A priori I am apologizing to Shoot Summ, if he feels hurt by my comments. I might as well apologize to the rest of you for the long winded post.

I stated my opinion on CPO based on my experience. No different than you stating your opinion based on yours.

The OP has now indicated that his is similar to mine as the Dealer is not going to resolve the issue with the car.

 

[DriveInHouston]

I don't object stating your opinion about a specific dealer (if you don't name them). I have done this myself. I object to painting all the dealers with a wide brush. Is this understood?

 

[shoot summ]

I don't object stating your opinion about a specific dealer (if you don't name them). I have done this myself. I object to painting all the dealers with a wide brush. Is this understood?

Then why did you chose my post to state your non-objection? I did not paint all dealers with a wide brush, I clearly stated "convinced me that the only value in CPO is to the Dealer for additional profit"

Are you saying that CPO isn't profitable for Dealers?

Are you saying that my opinion is unfounded?

Where is the wide brush used here?

If you have a point to make to the group, wouldn't it be better as a sticky to the whole forum, and not buried in a post that may, or may not be noticed?

 

[GTS18BGTS]

I'm not sure how profitable CPOing a car is for the dealer. I believe it runs them around three grand to do so. I think the benefit to them is it is attractive to buyers and helps them move a car out of inventory faster. The cost to CPO is added to the asking price. The dealer will never lose on a deal.

 

[GTS18BGTS]

Hi all,

Very frustrated. Picked up a 2017 Cayman S 6 months ago CPO. Recently have had many issues with the brakes as they are grinding to a halt (sounds like metal on metal). Took it to the dealer for full inspection. They came back saying the previous owner must have cooked the brakes and although they are have lots of thickness they must be replace and threw me a $2.5k quote. The car has 17k miles. I called the original dealership that CPOd it, they offered parts “at cost”which still amount to $1500. Anyone else had an issue like this? It’s ridiculous to have to replace brakes at 18k miles especially having just bought the car with a “CPO” declaration.

OP how many miles have you put on the car since purchase? In the six months prior, there were no issues with the brakes? Seems odd that it would take six months for this to exhibit itself if it was due to something the prior owner did via misuse ie. tracking the car improperly, driving in sand or some other type of event. The issue would have presented itself when you received it.

I can see why a dealer would not address this under warranty. Brake components such as rotors and pads are considered wear parts and are not covered under warranty even if the car was purchased new. I think the only way they would is if the calipers or some integral brake component were shown to be at fault.

Sorry to hear you're having issues, but maybe it would be best to take PCNA up on their offer and pair that with the offer from the dealer. Then you can get some type of warranty for the work they perform. Or use an indie that you can trust and get upgraded rotors or have the existing cut, which is probably the least expensive route.

 

[Audience]

I'm experiencing a similar problem with my New CPO 2018 CGTS with 6982 miles. The vehicle was purchased 1700 miles away from my home in central Texas. I made a concession on paint blemishes when I bought the car, thinking that was going to be the only issue was fine with me.

I took delivery from the transport carrier (Plycar) and parked it in my garage because of the Virus shutdown. I made 2 trips to the grocery store and was very surprised to find the brakes were grinding and vibrating. After the 60 miles of driving I tore down the brakes to discover the rusted rotors were severely grooved and the pads were stress fractured and pitted.

Now I opened a Case with PCNA against the selling dealership on Long Island. PCNA's stance, "We stand behind the dealerships 111 point inspection report!" My local Porsche service department had the same findings as I saw with the brakes. They are willing to work with PCNA and the selling dealer. At this time the car needs a $2500 brake job the selling dealer will not cover the cost. After a half dozen calls to PCNA they managed to get the selling dealer to cough up only $1000 toward my brake problem, nothing else.

How many of you would expect to shell out more than $2500 on a CPO New car immediately after taking ownership? This is a Safety Issue rendering the car not drive-able. I cite the sentence from of the Porsche CPO web page under quality. "You can be assured that your new Porsche Approved Certified Pre-owned Vehicle has undergone service and preparation worthy of the Porsche name and meets the standards you would expect of us."

I'm not assured!

What should I do to get the "service and preparation worthy of the Porsche name and meets the standards you would expect of Porsche." I'm very disappointed in my Porsche purchase. Please offer up any constructive advice.

The additional costs I have not discussed are the bubble in the front right tire and its bent wheel or the oil filter failure (passing unfiltered oil back into the engine) or the 'spare' parts strangely taped to the underside of the vehicle.

 

[GregW]

So (according to your other thread mentioning the car's history) your car was probably thrashed from day 1 even though it was sold to you as NEW. If you haven't already given the complete story and VIN to PCNA I'd be doing that. If you have, and PCNA won't come to the party, then any consumer authorities and Porsche in Germany would be my next steps.
Good luck, it sounds as though they owe you.

 

[grasmere]

Hi all,

Very frustrated. Picked up a 2017 Cayman S 6 months ago CPO. Recently have had many issues with the brakes as they are grinding to a halt (sounds like metal on metal). Took it to the dealer for full inspection. They came back saying the previous owner must have cooked the brakes and although they are have lots of thickness they must be replace and threw me a $2.5k quote. The car has 17k miles. I called the original dealership that CPOd it, they offered parts “at cost”which still amount to $1500. Anyone else had an issue like this? It’s ridiculous to have to replace brakes at 18k miles especially having just bought the car with a “CPO” declaration.

? Why would they blame/suspect the ‘previous’ owner if ‘you’ve‘ had the car 6 months?
How many miles have you done in 6 months?
Any vibrations or uneven braking other than the noise?

 

[sobiloff]

For anyone with brake issues and big bills from their local dealer, I'd recommend consulting with an independent shop. Porsche dealers, like most dealers, tend to replace parts instead of repairing them. It's faster, easier, more profitable, and less likely to result in a return. Indys, on the other hand, may be able to offer you solutions that the dealer can't or won't.

For example, a lot of bad braking performance can be caused by poor bedding of the brake pads. If the brake material hasn't been transferred in an even layer the brakes can pulse, behave inconsistently, and/or make bad noises. Sometimes you can resolve the issue by bedding the brake pads properly, while other times you'll need to turn the rotor(s) and then perform a proper bedding.

Yes, you'll still be out of pocket for something that shouldn't have happened to you, but it could be (a lot?) less than what the dealer is asking. Indys also have access to third-party parts that can be more affordable. Of course, it might not be less expensive and the dealer might be right, but at least you'll have independent verification.

 

[Audience]

Thank you for the suggestion to work with an Indy shop. Every used car I have ever owned I had to dump a grand minimum into it. It always was the usual, brakes tires, shocks or maybe a A/C recharge. So the thought of dropping another 5% of the vehicle price is not bad in perspective.

I found FCPeuro.com for Rotors and Pads with a lifetime no questions asked warranty. I'll give the Sebro (made in Germany) rotors a try and Porsche Pads. Both axles can be had for under that grand I mentioned.

I'm still going to fight PCNA for the principle of the matter. I paid for a CPO vehicle, that is not what I received. In eyes of the law that is fraud. So I do not drive the car for 2 months while I 'negotiate' with PCNA. These days of the virus, what else do I have to do?

 

[DJB]

Check Sunset Porsche in OR as well for parts. They offer discounts for Rennlist members and generally have excellent prices. I concur with many of the posters in this thread. If PCNA does not sort this out for you, definitely check out a respected indy shop. You can also look at getting some aftermarket pads that may be much better for reducing brake dust.

 

[MikePhDPE]

@Audience realise that with fcpeuro you will have to pay for the shipping to them for the return. for heavy items like rotors this might be cost prohibitive which is why it's easy for them to give such a waranty.

 

[Optical TDI]

Suncoast porsche has some of the best pricing and a full range of OEM parts.
4 rotors = $565.
Pads / hardware = $330
$895 free shipping plus fluid. Find indy shop to do it. Or DIY as brakes are fairly easy with basic tools and floor jack. Good luck.