[m33porsche]

I have an interesting dilemma i need some help with. Took my Cayman in for a service which was carried out excellently and the service was top notch

However it came back with a strange indentation in the dashboard on the passenger side, pictures below

I rang the OPC and to their credit they said bring it in and we will get our specialist to sort it for you.

Turns out they aren’t happy with the fix as the mark is still visible and they have offered to fit a new dashboard. Well credit to them BUT they need the car for 4 days and i’m concerned about the level of intrusive work done on my Cayman. What if it’s damaged or rattles and creaks as a result.

Interested in opinions before i commit to the fix

Thanks i’m advance

m33

 

[gfspencer]

I have gotten indentions out by putting a warm slightly damp cloth on top of the crease and putting a moderately heavy book on top of the cloth. Or the crease might come out if you parked your car in the sun with the windows up.

 

[Scrounger]

As gfsoencer has said, you could try and get it out yourself with a hairdryer but you take the risk of making it worse. Difficult choice and only one you can make. Depends how much it annoys you. It would annoy the lock out of me and id probably get them to replace the dash on the understanding the minute it make one squeak or rattle it’s coming back.

 

[m33porsche]

Thanks gents. Yes tried a hairdryer on it for a good hour and it’s shown no sign of reducing. It does annoy the **** out of me so guess it’s looking like a new dashboard

 

[BzzzBom]

I’ve had more damage caused by dealerships in the last 50 years than by me. I avoid going to the dealership except for warranty work.

 

[areyusam]

I have the same dent but never been to the dealer. The car came like that. I thought it was the outline for the airbag. LOL

 

[P_Coastal]

I was thinking airbag as well based on a previous car.

Looks as though leather dash vs standard handles the airbag differently.

I would take the replacement if it were my car.

 

[Barryng]

Based on the pictures above, If it was me, I think I might decide the risk of replacing the dash is too great for the amount of damage. But, I would try to work a deal out with the dealer, like maybe full complimentary yearly service as long as you own the car. My thought is the dealer, of course being a good business person, might decide with Porsche, this or some other compromise also works for them considering the cost of parts and labor to replace the dash.

 

[m33porsche]

Yes pretty sure it’s the airbag outline beneath the plastic dash as the line is perfectly straight.

Hasn’t thought of striking a deal, hmm it does need a new set of tyres…..

Decisions decisions.,but pretty sure it’s going to niggle me

m33

 

[jt4006]

I have to agree with Mr. BzzzBom. Most of my dealership experiences only make things worse, even relatively simple warranty work. The road to **** is paved with good intentions: "we'll tear out replace the dash, no problem; do it all the time..." I'd suggest sleeping on the issue for a week or so. After all it's on the side of the dash you don't use, right?

 

[Miami718]

It would drive me absolutely insane until gone. I feel your pain.

 

[m33porsche]

It’s going, where they’ve had a heat gun on it it’s overheated the plastic and smoothed out the gain so it’s a shiny mess

Just want to **** it in the garage and not drive it again until sorted.

It’s a 4 day slot in the workshop 😰

m33

 

[GregW]

Good luck. I've had great services from my dealer.

 

[westy]

I can see the full rectangle where the plastic must have a weak point to let
the airbag pop out.
Interesting to see that the leather dash has it outlined. Of course, it would need it.

Would this mean that if you had a bump, enough for the airbags to go off, BANG
you would have to get a complete new dash if you had the standard one but with the leather maybe only
a new lid?

Would the standard dash be showing these lines in 10-20 yrs time just being in the hot sun?
Is the leather a better option?
I'm now wondering...

I'm also wondering how they managed to damage it whilst it was in for a service.

 

[Scrounger]

Right decision to get it done but make sure you tell them you don't want it back if it rattles. I'd also ask for something cheeky as a loaner for the inconvenience and they balls up!

 

[EAA]

I can see the full rectangle where the plastic must have a weak point to let
the airbag pop out.
Interesting to see that the leather dash has it outlined. Of course, it would need it.

Would this mean that if you had a bump, enough for the airbags to go off, BANG
you would have to get a complete new dash if you had the standard one but with the leather maybe only
a new lid?

Would the standard dash be showing these lines in 10-20 yrs time just being in the hot sun?
Is the leather a better option?
I'm now wondering...

I'm also wondering how they managed to damage it whilst it was in for a service.

Typically if the airbags deploy the vehicle gets totaled. One of the first questions insurance asks is if the airbags deployed.

 

[marco_polo]

I'm also wondering how they managed to damage it whilst it was in for a service.

This. What on earth were they doing putting excessive pressure on your dashboard?!

Fingers crossed that she’ll be as good as new asap, definitely requires replacement.

 

[grasmere]

This. What on earth were they doing putting excessive pressure on your dashboard?!

Fingers crossed that she’ll be as good as new asap, definitely requires replacement.

Agreed - cannot think how it could even possibly have occurred whilst in service 🤔
It’s such an even indentation all round the curved rectangle.

anyways - best get it changed and hope for the best!

 

[m33porsche]

Right decision to get it done but make sure you tell them you don't want it back if it rattles. I'd also ask for something cheeky as a loaner for the inconvenience and they balls up!

Yes good shout will make it very clear about the rattles and any collateral damage. Have to say that they have been very good customer service wise, no quibbles but it’s still a real concern knowing the amount of dismantling required

May suggest a 992 is in order, previously had a macan and cayenne both of which are lovely cars but just drive like boring normal suvs

m33

 

[m33porsche]

Thinking on the positive might regain some of that new car smell !