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I'll start by saying, so far, my SA has been less than stellar. Has yet to return a call or text in less than 48 hours (and I only try to connect once every 3 or 4 weeks). Claimed no knowledge of the certification delays, and provided bad guidance about vehicle lock dates. Rather than focusing on the negative, I would love to hear about some positive things your SA did for you throughout the purchase and delivery process. Might be nice to show him what excellence truly looks like, especially when he asks me for those perfect satisfaction scores after delivery.
 

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Hmmm, OK.
While it wasn't a "great experience":laugh:, he did earn a high score on the feedback request.

No fancy sales pitch--just the offer of a test drive very early on. A nice long test drive, and he recommended a route that I knew, that took in both fast smooth roads, twisties, and some uneven surfaces.

Fresh espresso and water at every visit, and an invitation to visit anytime for a coffee.

Every time I called he got fresh updates off the computer or returned my call inside a day with information. When he got updates sent to him he called me and let me know where things were at.

He didn't try to get me to upgrade everything and seemed to answer questions about options truthfully, telling me that unless I was going to track the car some options we discussed would be basically unnoticeable on public roads.

There were no after sales "extras" pushed--no window tinting, floor mats, paint protection, etc.

He listened to what I said and followed up.

I got the standard discount (for Australia) fairly easily and I decided I wasn't going to hassle big time for another thousand or so. When the car was delivered there was a comprehensive package of "gifts"--Porsche floor mats, limited edition espresso cups (he'd listened to my coffee preferences), a couple of Porsche cleaning/maintenance kits, Porsche wine bottle stopper (he'd listened to my wine preferences), two Porsche hats, a set of upmarket license plates in black with white digits in the European style ($220), Porsche key fob, and a couple of other things I can't immediately remember.

He had comprehensively examined the car and it's preparation, set all the basic options; he made recommendations about other options and ran me through them to set up the car to my preferences. He had tuned the radio to the local stations (including more stations on digital broadcasting than I knew existed).

He took me around and introduced me to the reception staff (including the barista), the service manager, gave me information about the local group of owners who met at the dealership for coffee and a get-together for drives in the immediate hills area. He was clear that on hot or cold days the waiting area was available (with beverages) for these meetings.

On delivery he sat in the car and showed me how all the controls worked, including the entertainment system. He linked my phone to the bluetooth, gave advice about run-in, said that if anything came up I should phone or just drop in, and please to feel good about using any warranty claims (and that he would facilitate them).

I have dropped in a couple of times to get information where the manual is either short on the information I wanted, or over effusive. Either he or the service manager were prompt with the information and actually demonstrated how things worked.

I had an issue in the steering wheel heating and dropped in. They took the car immediately, isolated the problem (they even swapped steering wheels to check where the issue was) and fixed it that day.

They are the only Porsche dealer in the state, the next nearest is Melbourne 725Km (450 mi) so it is highly unlikely for anyone to buy elsewhere.

Greg
 

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I had a great experience with my SA. Initially, he tried to sell me a 718 on the lot, but when I told him what options I wanted and didn't want, he said, "Let's order it". It took exactly four months to take delivery but that's what he told me it would take. He kept me informed throughout the process, i.e., when the car went into production, when it completed production, when it was on a ship, when it arrived in San Diego, and when it wood be at the dealership. The 718 was in the showroom when arrived at the dealership and the SA and his assistant, explained all the features to my wife and I. He also followed-up several times after delivery to ask if we were enjoying the 718 and if we had any questions. He also called to thank me when I wrote about my purchase in our local PCA magazine. Unlike many other dealerships I have had experience with, it really was a "No hassle" experience.
 
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In the time between I ordered my car in June 2016 & taking PEC Atlanta delivery in October, I went through three different SAs. First one quit a month or so after my order went in. I kept getting his voicemail until they finally disabled his extension 1.5 months later. No calls from the dealer letting me know, I had to seek out the sales manager to request a new SA. They assigned me a noob SA who lasted there about one month. Again, I learned of his demise by asking the receptionist to connect me. They finally assigned me to one of their mainstay SAs who knew the drill, helped me track the car, get ready for PEC delivery, etc. But by then it was too late WRT my dealership experience. I would not recommend that dealer.

I will say that I was treated as if I was a visiting head of state at the PEC. I'm sure they had several other deliveries that day, but I felt like I was their total focus the entire six+ hours I was there.

This I certainly to Porsche's credit, but not everyone can afford the time & expense of getting to/from a PEC. I get the impression that had I taken delivery at my dealer, it would've been similar to my experience of the Ford salesman tossing me the keys to my '85 Escort college commutemobile.
 

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I pretty much detest every car salesman I've ever met & that includes the ones at Porsche. I didn't even like one of my best mates much when he used to put his salesman head on. He worked an Audi dealership for years & I bought a great many cars from him. He then moved to Toyota & actually tried to sell me a Prius. Seriously a bloomin' Prius of all things. What an utter *********** (insert own expletive or multiples thereof).

PS. People who buy a Prius are the same type that buy Croc sandals & wear matching cardigans with their partners & they've pretty much given up on life!
 

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Hmmm, OK.
While it wasn't a "great experience":laugh:, he did earn a high score on the feedback request.

No fancy sales pitch--just the offer of a test drive very early on. A nice long test drive, and he recommended a route that I knew, that took in both fast smooth roads, twisties, and some uneven surfaces.

Fresh espresso and water at every visit, and an invitation to visit anytime for a coffee.

Every time I called he got fresh updates off the computer or returned my call inside a day with information. When he got updates sent to him he called me and let me know where things were at.

He didn't try to get me to upgrade everything and seemed to answer questions about options truthfully, telling me that unless I was going to track the car some options we discussed would be basically unnoticeable on public roads.

There were no after sales "extras" pushed--no window tinting, floor mats, paint protection, etc.

He listened to what I said and followed up.

I got the standard discount (for Australia) fairly easily and I decided I wasn't going to hassle big time for another thousand or so. When the car was delivered there was a comprehensive package of "gifts"--Porsche floor mats, limited edition espresso cups (he'd listened to my coffee preferences), a couple of Porsche cleaning/maintenance kits, Porsche wine bottle stopper (he'd listened to my wine preferences), two Porsche hats, a set of upmarket license plates in black with white digits in the European style ($220), Porsche key fob, and a couple of other things I can't immediately remember.

He had comprehensively examined the car and it's preparation, set all the basic options; he made recommendations about other options and ran me through them to set up the car to my preferences. He had tuned the radio to the local stations (including more stations on digital broadcasting than I knew existed).

He took me around and introduced me to the reception staff (including the barista), the service manager, gave me information about the local group of owners who met at the dealership for coffee and a get-together for drives in the immediate hills area. He was clear that on hot or cold days the waiting area was available (with beverages) for these meetings.

On delivery he sat in the car and showed me how all the controls worked, including the entertainment system. He linked my phone to the bluetooth, gave advice about run-in, said that if anything came up I should phone or just drop in, and please to feel good about using any warranty claims (and that he would facilitate them).

I have dropped in a couple of times to get information where the manual is either short on the information I wanted, or over effusive. Either he or the service manager were prompt with the information and actually demonstrated how things worked.

I had an issue in the steering wheel heating and dropped in. They took the car immediately, isolated the problem (they even swapped steering wheels to check where the issue was) and fixed it that day.

They are the only Porsche dealer in the state, the next nearest is Melbourne 725Km (450 mi) so it is highly unlikely for anyone to buy elsewhere.

Greg
Hi Greg,

"limited edition espresso cups (he'd listened to my coffee preferences), a couple of Porsche cleaning/maintenance kits, Porsche wine bottle stopper (he'd listened to my wine preferences), two Porsche hats, a set of upmarket license plates in black with white digits in the European style ($220), Porsche key fob, and a couple of other things I can't immediately remember."

After reading your experience.....I have made up my mind I am moving to Australia. Heck, I was happy I could find a dealership that acknowledged me.....


Albert
 

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I had a very poor experience with my Porsche SA's. Mercedes and Audi SA's have treated me much better. I'm used to SA's helping me and working to get me the best deal. With Porsche, it was the complete opposite, especially when it came to getting the discount. I had to drop several SA's and was close to not getting the 718 indefinitely due to this.

However, I did manage to get in contact with a better SA who has been much better so far. He has been very helpful and gets back to me almost instantly whenever I ask for updates concerning my vehicle. When I asked for a test drive, he tossed me the keys to a car so I could test drive it and off I went for nearly 30 minutes before I returned haha! He was honest about the features and gave me lots of personal feedback based on his experience with the Cayman.

It remains to be seen how the whole experience concludes but it had a poor start. Its getting better and I do hope it concludes positively.
 

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I had a very poor experience with my Porsche SA's. Mercedes and Audi SA's have treated me much better. I'm used to SA's helping me and working to get me the best deal. With Porsche, it was the complete opposite, especially when it came to getting the discount. I had to drop several SA's and was close to not getting the 718 indefinitely due to this.

However, I did manage to get in contact with a better SA who has been much better so far. He has been very helpful and gets back to me almost instantly whenever I ask for updates concerning my vehicle. When I asked for a test drive, he tossed me the keys to a car so I could test drive it and off I went for nearly 30 minutes before I returned haha! He was honest about the features and gave me lots of personal feedback based on his experience with the Cayman.

It remains to be seen how the whole experience concludes but it had a poor start. Its getting better and I do hope it concludes positively.
See, I've had absolutely horrible experiences with Audi SAs, to the point where it's always been a negative factor to buying an Audi, which I've considered on a few occasions.

With a few institutionalized exceptions (Range Rover's pricing policy, Chevy's refusal to allow Corvette test drives, etc.), this all really boils down to two things: luck and savvy. If I come across an SA who's a dolt, I will return to the dealer and either seek out or ask for another -- and I will do my research to try to determine who is good and who isn't at a particular dealership.

A tip: It's important to demonstrate some knowledge about the product, particularly stuff that the SA might not know. If he (or she) is respectful and interested in your knowledge, chances are you've got a good one. If he or she doesn't, chances are you don't. For instance, my BMW SA was a long-timer and regularly sells to guys making seven figures. However, he was immediately impressed with how much I already knew about the car I was interested in, which at the time was BMW's least-expensive model. He didn't treat me badly at all ... but I sealed the relationship when I revealed that I knew how much profit margin BMW builds into its MSRP structure (9 percent, among the highest in the industry). Basically, he knew he probably couldn't hoodwink me at that point.

Car sales is the same as any other sales: The customer is always right until proven wrong, not the other way around. SAs who don't realize this (and treat potential customers accordingly) shouldn't be in sales -- particularly in this day and age, where customer service is often the differentiator between good business and no business. Don't settle for a bad SA.
 
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See, I've had absolutely horrible experiences with Audi SAs, to the point where it's always been a negative factor to buying an Audi, which I've considered on a few occasions.

With a few institutionalized exceptions (Range Rover's pricing policy, Chevy's refusal to allow Corvette test drives, etc.), this all really boils down to two things: luck and savvy. If I come across an SA who's a dolt, I will return to the dealer and either seek out or ask for another -- and I will do my research to try to determine who is good and who isn't at a particular dealership.

A tip: It's important to demonstrate some knowledge about the product, particularly stuff that the SA might not know. If he (or she) is respectful and interested in your knowledge, chances are you've got a good one. If he or she doesn't, chances are you don't. For instance, my BMW SA was a long-timer and regularly sells to guys making seven figures. However, he was immediately impressed with how much I already knew about the car I was interested in, which at the time was BMW's least-expensive model. He didn't treat me badly at all ... but I sealed the relationship when I revealed that I knew how much profit margin BMW builds into its MSRP structure (9 percent, among the highest in the industry). Basically, he knew he probably couldn't hoodwink me at that point.

Car sales is the same as any other sales: The customer is always right until proven wrong, not the other way around. SAs who don't realize this (and treat potential customers accordingly) shouldn't be in sales -- particularly in this day and age, where customer service is often the differentiator between good business and no business. Don't settle for a bad SA.
I agree with you. In my case, I did the exact thing you mentioned; I went and talked to another SA.

Doing research and acquiring prerequisite knowledge on the vehicle are key to being a competent buyer, especially with Porsche. After doing some research, I walked into a dealership with a personal build in hand and knew exactly what I wanted. I then asked several SA's for their opinions on some of the features, then removed what I felt was truly unnecessary.

My advice to potential Porsche buyers would be to talk to several dealerships and tell them exactly what you want, then ask for a price match for a discount. If the SA won't accommodate your request, simply talk to another one who will.
 

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Hi Greg,

After reading your experience.....I have made up my mind I am moving to Australia. Heck, I was happy I could find a dealership that acknowledged me.....

Albert
There is no doubt that Australia is one of the best places to live--a look at the most liveable cities list shows that, but it can be expensive in some ways. I'm sure you'd be most welcome here.:x

I do find the reports of Porsche dealers there really puzzling and disappointing. Porsche is a high-end brand that needs enthusiasts to stay in business, and that should include the sales people.

I'd be willing to bet that the sales staff don't get paid until the deal is complete and I guess the "only after the money" people would leave when they have to wait four months on a order.

Greg
 

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I guess I am somewhat in the minority on this thread. My experience with my SA was great. I should preface this by noting that the 718 was the 4th Porsche that I bought from him. Through all of the purchases he was attentive, knowledgable, and probably most important--available for questions and inquiries. I ordered three cars and bought one off the lot. I got anywhere from 6 to 8% discount depending on the particulars of the deal. It certainly helps to have a good relationship with your SA and the dealership as well. In some respects I guess I have been lucky. I suppose I could have shopped around more and tried to get a little better deal but I felt like my SA and dealership always went the extra mile to meet my needs.

In the future I will probably continue to go back to the same SA and dealership. I suppose I would change if I found a better deal--but it would have to be a much better deal.
 

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We visited 5 different M-B dealerships in 2015 shopping for a 2016 C450 AMG 4-Matic (this year renamed AMG C43 4-Matic) researching colors and options like sport seats as far away as San Diego. Our best SA experience was in Bellevue WA. We went back to Bellevue despite slightly higher pricing and higher sales tax than others due to the highly experienced, knowledgeable, and enthusiastic SA, and ordered a car to our preferences. This is the "spousal transportation unit"...

So, when it came to shopping for the Cayman, I researched options and inventory at all Porsche dealers within driving range. We settled quickly on the Bellevue dealer right next to the M-B place and under the same ownership, after encountering an SA who reminded me strongly of the excellent M-B guy next door. He even showed knowledge and appreciation for my old BMW M3 trade-in. Everything went very smoothly, and we were there for 7 hours slightly past closing time, choosing a car off the lot. Surprised myself a bit driving an S home when I'd expected it to be a base model. SA stayed with us, working hard to make sure all was optimum.


Doug
 
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