Hmmm, OK.
While it wasn't a "great experience":laugh:, he did earn a high score on the feedback request.
No fancy sales pitch--just the offer of a test drive very early on. A nice long test drive, and he recommended a route that I knew, that took in both fast smooth roads, twisties, and some uneven surfaces.
Fresh espresso and water at every visit, and an invitation to visit anytime for a coffee.
Every time I called he got fresh updates off the computer or returned my call inside a day with information. When he got updates sent to him he called me and let me know where things were at.
He didn't try to get me to upgrade everything and seemed to answer questions about options truthfully, telling me that unless I was going to track the car some options we discussed would be basically unnoticeable on public roads.
There were no after sales "extras" pushed--no window tinting, floor mats, paint protection, etc.
He listened to what I said and followed up.
I got the standard discount (for Australia) fairly easily and I decided I wasn't going to hassle big time for another thousand or so. When the car was delivered there was a comprehensive package of "gifts"--Porsche floor mats, limited edition espresso cups (he'd listened to my coffee preferences), a couple of Porsche cleaning/maintenance kits, Porsche wine bottle stopper (he'd listened to my wine preferences), two Porsche hats, a set of upmarket license plates in black with white digits in the European style ($220), Porsche key fob, and a couple of other things I can't immediately remember.
He had comprehensively examined the car and it's preparation, set all the basic options; he made recommendations about other options and ran me through them to set up the car to my preferences. He had tuned the radio to the local stations (including more stations on digital broadcasting than I knew existed).
He took me around and introduced me to the reception staff (including the barista), the service manager, gave me information about the local group of owners who met at the dealership for coffee and a get-together for drives in the immediate hills area. He was clear that on hot or cold days the waiting area was available (with beverages) for these meetings.
On delivery he sat in the car and showed me how all the controls worked, including the entertainment system. He linked my phone to the bluetooth, gave advice about run-in, said that if anything came up I should phone or just drop in, and please to feel good about using any warranty claims (and that he would facilitate them).
I have dropped in a couple of times to get information where the manual is either short on the information I wanted, or over effusive. Either he or the service manager were prompt with the information and actually demonstrated how things worked.
I had an issue in the steering wheel heating and dropped in. They took the car immediately, isolated the problem (they even swapped steering wheels to check where the issue was) and fixed it that day.
They are the only Porsche dealer in the state, the next nearest is Melbourne 725Km (450 mi) so it is highly unlikely for anyone to buy elsewhere.
Greg
While it wasn't a "great experience":laugh:, he did earn a high score on the feedback request.
No fancy sales pitch--just the offer of a test drive very early on. A nice long test drive, and he recommended a route that I knew, that took in both fast smooth roads, twisties, and some uneven surfaces.
Fresh espresso and water at every visit, and an invitation to visit anytime for a coffee.
Every time I called he got fresh updates off the computer or returned my call inside a day with information. When he got updates sent to him he called me and let me know where things were at.
He didn't try to get me to upgrade everything and seemed to answer questions about options truthfully, telling me that unless I was going to track the car some options we discussed would be basically unnoticeable on public roads.
There were no after sales "extras" pushed--no window tinting, floor mats, paint protection, etc.
He listened to what I said and followed up.
I got the standard discount (for Australia) fairly easily and I decided I wasn't going to hassle big time for another thousand or so. When the car was delivered there was a comprehensive package of "gifts"--Porsche floor mats, limited edition espresso cups (he'd listened to my coffee preferences), a couple of Porsche cleaning/maintenance kits, Porsche wine bottle stopper (he'd listened to my wine preferences), two Porsche hats, a set of upmarket license plates in black with white digits in the European style ($220), Porsche key fob, and a couple of other things I can't immediately remember.
He had comprehensively examined the car and it's preparation, set all the basic options; he made recommendations about other options and ran me through them to set up the car to my preferences. He had tuned the radio to the local stations (including more stations on digital broadcasting than I knew existed).
He took me around and introduced me to the reception staff (including the barista), the service manager, gave me information about the local group of owners who met at the dealership for coffee and a get-together for drives in the immediate hills area. He was clear that on hot or cold days the waiting area was available (with beverages) for these meetings.
On delivery he sat in the car and showed me how all the controls worked, including the entertainment system. He linked my phone to the bluetooth, gave advice about run-in, said that if anything came up I should phone or just drop in, and please to feel good about using any warranty claims (and that he would facilitate them).
I have dropped in a couple of times to get information where the manual is either short on the information I wanted, or over effusive. Either he or the service manager were prompt with the information and actually demonstrated how things worked.
I had an issue in the steering wheel heating and dropped in. They took the car immediately, isolated the problem (they even swapped steering wheels to check where the issue was) and fixed it that day.
They are the only Porsche dealer in the state, the next nearest is Melbourne 725Km (450 mi) so it is highly unlikely for anyone to buy elsewhere.
Greg
