I'll start by saying, so far, my SA has been less than stellar. Has yet to return a call or text in less than 48 hours (and I only try to connect once every 3 or 4 weeks). Claimed no knowledge of the certification delays, and provided bad guidance about vehicle lock dates. Rather than focusing on the negative, I would love to hear about some positive things your SA did for you throughout the purchase and delivery process. Might be nice to show him what excellence truly looks like, especially when he asks me for those perfect satisfaction scores after delivery.