I saw the finance guy briefly about midway through the process to explain how the "good faith" payment would be handled and then it was the sales manager who did the sales job on the extras. He basically explained them all and how wonderful it is to have them and then gave me the deadlines for deciding what I wanted. He did kind of push the wheel and tire coverage, which I did take and have used to have a curbed wheel refinished. I've been back to the Service department three times (plus one for the wheel) in the past year (first with my list of things I thought were a concern but ended up weren't, then twice for pre-track inspections) none of which have cost me a penny. The dealership paid for my first HPDE (which they sponsor), and now when I go in for my first annual service, it will be free also. So, so far, I'm pretty happy. During the pre-track (tech) inspections, I've received valuable advice from the mechanics. My wife thinks I'm the ultimate smoozer, but others in the local PCA have had similar experiences. I'm sure there are those who haven't had good experiences at Blue Grass Motorsport in Louisville, KY, but I haven't heard/read them. Well, I remember reading one, but apparently they kissed and made up as there was a follow up post with a satisfactory ending.