[JakiChan]

(This is a dup post with a better title in what appears to be the right forum, please feel free to delete the other post.)

Although my PEC LA experience was amazing, there was one slight problem. The car came with a bit of paint damage on the rear bumper near the fender. I was assured that my dealer will take care of it, and they had said that they will. (Of course they will - I have a survey to fill out.)

The problem is that my dealer is 2.5 hrs away. Now they've offered a loaner, but they also want me to wait to bring the car to them until they're sure their "master painter" is available. The problem is I'm free to do so tomorrow, I'm not next weekend. So if I don't take it to them tomorrow it will be at least two weeks until I can do so (I'm not free next weekend) and in the mean time I don't want to drive it because it won't have PPF on it. I appear to have driven the nearly 500 miles home from LA without any trouble but I don't want to press my luck.

Just wondering what folks think the most fair thing would be. I feel they should make my car whole in the way that deprives me of a new car for the least amount of time. I don't want to be a jerk, but now my whole original plan (get home Saturday, get to the PPF guy Monday, start really driving the following weekend) is all out of whack.

 

[ArchiProf]

Could you have the PPF applied everywhere except on that rear panel and then wait until their master painter is available and your schedule is accommodated?

 

[limniscate]

Wow, that's unbelievable!

 

[porkey]

Wow, that's unbelievable!

...Is there a pattern beginning to form here? Does anyone else wonder if Porsche needs to look into their West Coast customer delivery operations?

 

[GregW]

Before you go any further check with the PPF people about how long new paint needs to cure before it can be covered.

That does look like a job for the "master painter" (if he/she really exists).

It certainly needs to be at your convenience.

With damage to the rear you're unlikely to get any more there by just driving.

As ArchiProf suggested.

 

[JakiChan]

Well, at this point they have the car. There's a base Macan in my garage. They think they can have the car back to me in a week, hopefully. A good point about paint curing. I'm really hoping that I can talk my guy into doing everything but the rear bumper once I get the car back. I should have thought about that before. If they get the car back to me next weekend then I have one more 150 mile drive before I can take it for PPF, and still we'll likely do everything but the rear bumper.

Edit: Now I feel stupid. I should have kept my PPF/ceramic appointment and told them to skip the rear bumper, which is what is going to have to happen anyway. Otherwise the car will literally sit in the garage for a month, without me driving it anywhere, waiting for the paint to cure. And that really sucks. So I'll ask my PPF/ceramic guy if we can do everything but the rear bumper and I can come back and do that part a month later. Hoepfully it won't cost me too much more to do.

 

[GregW]

I got a Macan S as my loaner for the Boxster's service. What a tank!

As far as skipping the rear PPF and getting it done later I'd be p*ssed if there was much difference at all. Don't fret about not thinking of this--the stress of previous damage on my just-delivered car would have left me in quite a state too.

I know the training for Opti-Coat says that allowing the paint to out-gas before application is highly recommended. My guy speculates that the newer, more environmental paints out-gas in the normal time (one month) but take a long time to completely cure. He noticed some 'snail trail' marks at a couple of places on my car and they were gone a couple of months later. He was seeing more of it and had had several Mustangs with the same issue.

 

[Nickmo718]

I had a dent AND paint damage on my car, nearly the same spot, but not as egregious as yours.
Luckily I only live 20 min from my dealer and they handled it 2 days after I took delivery. They arranged for their dent guy to arrive 45 min before their paint guy -- It was all sorted out within 2 hours and I was back on the road, to work. It looks awesome.

My car came thru Port Benicia (San Francisco).

 

[JakiChan]

I had a dent AND paint damage on my car, nearly the same spot, but not as egregious as yours.
Luckily I only live 20 min from my dealer and they handled it 2 days after I took delivery. They arranged for their dent guy to arrive 45 min before their paint guy -- It was all sorted out within 2 hours and I was back on the road, to work. It looks awesome.

My car came thru Port Benicia (San Francisco).

So did mine. Odd.

 

[greywing]

Didn't you pick up your car at PEC, JakiChan? Aren't they delivering cars to LA Harbor or thereabouts? Or is Benicia the sole CA port of entry?

 

[JakiChan]

Didn't you pick up your car at PEC, JakiChan? Aren't they delivering cars to LA Harbor or thereabouts? Or is Benicia the sole CA port of entry?

The guys at PEC LA told me that they have better results with the cars going to Benicia, so the PEC LA cars go there, despite San Diego being, in theory, closer. It would have gone to Benicia regardless because my dealer in in Sacramento.

 

[greywing]

Any idea what they meant by "better results"? Do you know if your car actually went to the dealer or did it go directly to PEC LA? I guess that would identify whether the dealer was a party to the damage anyway.

 

[JakiChan]

They said they get the cars faster if they're sent to Benicia. No, the dealer never saw it.

 

[Nickmo718]

They said they get the cars faster if they're sent to Benicia. No, the dealer never saw it.

I know from my insider at Porsche NA corporate, that they are very pleased with how much faster cars are getting out of Port Benicia and on the road. ****, my car was delivered at the port on the evening of July 5th and I took delivery in Lehi, UT on July 11th. I thought that was super fast considering there must have been a little bit of a back log from the holiday on the 4th.

^This ship did stop in San Diego before it went to Benicia (San Fran). JakiChan and I were watching it like it was our job haha.

 

[JakiChan]

Got my car back. I can't tell anything was wrong. Their "artist" is truly an artist!

 

[GregW]

Got my car back. I can't tell anything was wrong. Their "artist" is truly an artist!

Excellent!