[Yery2000]

During family trip to Los Angles, we stopped by a Porshe dealer in the last March. The deal was better than my local dealer can afford. I made the deal and deposit for 2019 CGTS. The dealership is 1,000 miles away from my home.

After long wait, the CGTS arrived at dealer lot on July 5th. SA called me and asked me to arrange the payment. On next Monday(July 8th) I did wire-transfer and sent the auto-loan approval letter from a bank. They asked me to get notarized sign for the document. I asked electronical signature for the faster turn around but they refused. But they didn’t send the document at all. They don’t reply promptly on my voice mails and emails. The SA has been on training at Utah for several days until today(July 12th).

Last night SA called me saying that the owner of the dealership asked me to fly to LA and sign the document at my cost. What? SA said the owner changed the rule and he would revert the sale if I can’t come down to the dealership. SA and his manager told to the owner that after I made the deposit the owner changed the rule. So we can’t apply. But it seems the owner is stubborn.

I didn’t hear anything yet. I am not sure it is wise to disclose the name of dealership.
Any suggestion?

 

[Porsche2018]

If I were you I would cancel the deal. Expecting you to fly out to sign the documents is, in my opinion, not reasonable. The dealership could e-mail all documents to you and you could electronically provide all the required signatures or if they prefer the horse and buggy method they could Fedex the documents to you and you could sign and Fedex the documents back (the dealership should provide an authorized Fedex return envelope).

 

[Barryng]

My guess is the dealer has just received a better offer for the car but it is commited to you so the dealer wants to make so difficult to proceed you will give up. With enough time and money an attorney could probably resolve the problem but I am sure the dealer knows no one in their right mind is going to go to that effort. Sadly, I am convinced, with only a very few exceptions, every dealer out their will screw a customer given the opportunity. The upscale vehicle dealers appear to be much more subtle about it than say a Toyota dealer but almost every one does it.

 

[718S]

Imo. Walk from the deal. Also, I’d always prefer to deal locally unless it was an insane deal or the local shops are horrible.

 

[CaymanMatt]

My guess is the dealer has just received a better offer for the car but it is commited to you so the dealer wants to make so difficult to proceed you will give up. With enough time and money an attorney could probably resolve the problem but I am sure the dealer knows no one in their right mind is going to go to that effort. Sadly, I am convinced, with only a very few exceptions, every dealer out their will screw a customer given the opportunity. The upscale vehicle dealers appear to be much more subtle about it than say a Toyota dealer but almost every one does it.

That was my thought also.

 

[718]

I think @Barryng has hit the nail on the head.

 

[suica]

If you want the deal bad enough, fly out and buy it. Have a nice road trip. They’re being greedy and hoping you don’t do it, so I’d say do it.

And this is the important - after you buy the car you’ll get an email survey from Porsche NA. Give them a low rating in the survey and be honest about your experience. Porsche rewards their dealers based on survey responses. If they currently have a Premiere designation, the dealer may loose it.

I once angered a BMW sales person because I scored them 4/5 points. Apparently the sales person lost her bonus that quarter or year, she refused to assist me further. I cared less, car sales people are not your friend.

 

[jimmuller]

If you want the deal bad enough, fly out and buy it.
...
And this is the important - after you buy the car you’ll get an email survey from Porsche NA. Give them a low rating in the survey and be honest about your experience.
...
car sales people are not your friend.

I agree with the first two points. If you want it, take it. The plane fare and inconvenience are small change in the long run. Revel in the fact that you are making them suffer, denying them what they want you to do. Do rate them poorly if you are sure it wasn't the result of some mix up in communication.

I don't fully agree with the last bit. My salesman was quite helpful. Even after he asked how long I intended to keep my car and I said until it or I breaks (which means I probably wouldn't be back to buy another) he was still super-helpful. It didn't hurt that I didn't quibble a bunch over price even though the car had a few features I would not have ordered. Still, he needn't have been so friendly or helpful after we'd closed the deal. I would go deal with him again.

The row of "Salesman Of the Year" awards on his desk testifies to his success. Repeat customers are as valuable as newcomers.

 

[MLJJ]

car sales people are not your friend.

That is true. Haven't heard from mine since I drove of the lot nearly 4 months ago. He won't be seeing me again!

 

[718isPorsche#1]

I agree the thing to do is fly to LA & have them pick you up at the air port for free. Close the deal, hand over the check & take 2 days to drive home.

 

[alanhats20]

During family trip to Los Angles, we stopped by a Porshe dealer in the last March. The deal was better than my local dealer can afford. I made the deal and deposit for 2019 CGTS. The dealership is 1,000 miles away from my home.

After long wait, the CGTS arrived at dealer lot on July 5th. SA called me and asked me to arrange the payment. On next Monday(July 8th) I did wire-transfer and sent the auto-loan approval letter from a bank. They asked me to get notarized sign for the document. I asked electronical signature for the faster turn around but they refused. But they didn’t send the document at all. They don’t reply promptly on my voice mails and emails. The SA has been on training at Utah for several days until today(July 12th).

Last night SA called me saying that the owner of the dealership asked me to fly to LA and sign the document at my cost. What? SA said the owner changed the rule and he would revert the sale if I can’t come down to the dealership. SA and his manager told to the owner that after I made the deposit the owner changed the rule. So we can’t apply. But it seems the owner is stubborn.

I didn’t hear anything yet. I am not sure it is wise to disclose the name of dealership.
Any suggestion?

Call PNA ASAP
don’t know if it will help but the dealer is an ass
He did probably sell the car at a higher $
I have bought many cars
Wired the cash, picked up the car, signed the docs
Just got a 2018 718 CPO in May
200 miles from my house,did a one way car rental for $89

Good luck

 

[JakiChan]

That is true. Haven't heard from mine since I drove of the lot nearly 4 months ago. He won't be seeing me again!

I've heard from mine regularly. We text. When something new comes out (like the Cayenne Coupe) I text her. I figure I may buy another one some day...

 

[trusted]

OP - I'd say F them. It's a lot of money to be giving to crooks. And there are a lot of alternatives. Write a scathing complaint to PCNA and move on to a place that treats you right. That's what I would do.